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Privacy Policy

Active Alexandra LTD Trading As Alex Nixon Coaching respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website alexnixoncoaching.com and interact with our services.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Your name, email address, phone number, and other details you provide when filling out forms, subscribing to newsletters, or signing up for our services.
  • Usage Data: Information about how you interact with our website, including IP address, browser type, device type, and pages visited.
  • Cookies: Small data files that collect information about your preferences and activity on our site.

2. How We Use Your Information

We use your information for purposes such as:

  • Providing and improving our services.
  • Communicating with you about updates, promotions, or your inquiries.
  • Processing applications or service requests.
  • Monitoring and analyzing website performance and user behavior.

3. How We Protect Your Information

We implement technical and organizational measures to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

  • Service Providers: Trusted third parties who assist us in operating our website or providing services.
  • Legal Authorities: When required by law or to protect our rights.

5. Your Rights

You have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal data, subject to legal obligations.
  • Opt-out of receiving marketing communications.

To exercise your rights, contact us at [email protected]

6. Cookies and Tracking

We use cookies to improve your experience on our website. You can disable cookies in your browser settings, though some features of the site may not function properly without them.

7. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy practices or content. Please review their policies independently.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.

9. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at:

 

Terms of Service

Welcome to Active Alexandra LTD trading as Alex Nixon Coaching. By purchasing and participating in our coaching services, including group coaching and 1:1 coaching, you agree to these Terms of Service (“Terms”). Please read them carefully.

1. Services Provided

We offer coaching programmes tailored to your health and fitness goals. These include:

  • Group Coaching: Structured programmes designed for multiple participants with a shared goal, focusing on guidance, support, and accountability in a group setting.
  • 1:1 Coaching: Personalised coaching tailored to your specific goals, with individualised support and strategies.

2. Eligibility

  • You must be 18 years or older to participate in our coaching programmes.
  • By enrolling, you confirm that you are physically and mentally fit to participate in the program.
  • You must complete your PAR-Q during onboarding before you can begin. 

3. Coaching Commitment

Our coaching programmes require active participation, including:

  • Following the advice and strategies provided.
  • Completing check-ins and responding to communication from your coach.
  • Communicating any concerns or challenges so adjustments can be made to your plan.

Please note: Results depend on your effort and consistency; we cannot guarantee specific outcomes.

4. Payment and Refund Policy

  • Group Coaching: Payment must be made in full at the time of enrolment unless otherwise specified.
  • 1:1 Coaching: Payment will be monthly, the first payment must be received before the program starts.

Refunds:

  • No refunds will be issued once the programme begins, as this is a service-based product. 
  • If wanting a refund prior to accessing the programme or any of it's supporting documentation, this will be provided on discretion minus any payment processing and admin fees. 
  • If you choose to terminate coaching early, any remaining payments in a plan must still be completed unless otherwise agreed in writing.

5. Cancellations and Rescheduling

For 1:1 Coaching Rescheduling:
Your allocated check-in day is reserved specifically for you each week. If you need to reschedule your check-in day, please provide at least one week’s notice to arrange an alternative. Rescheduling requests made with less than one week’s notice may not be accommodated.

If you choose not to check in on your designated day without prior notice, a full response may not be provided, as this disrupts the structured support system in place for all clients.

Missed Check-Ins:
Missed check-ins without prior communication cannot be rescheduled or refunded. This ensures fairness and consistency for all clients.

Holidays:

If You Go on Holiday: If you are going on holiday or unable to participate in your coaching programme for a period of time, please provide at least two week’s notice so adjustments can be made to your check-ins, programming, or other support. Coaching continues during your holiday unless otherwise agreed upon, and missed check-ins without prior notice will not be refunded or rescheduled.

If I Go on Holiday: If I am unavailable for coaching or check-ins due to a holiday, you will be notified at least two weeks in advance. Any impacted check-ins will be rescheduled, and you will receive a clear plan for maintaining your progress during my absence.

In the event of an emergency on my side:

  • I will notify you as soon as possible and provide alternate arrangements for check-ins.

In the event of an emergency on your side:

  • Please notify me as soon as possible so adjustments can be made to your coaching plan.

Missed check-ins due to emergencies may be rescheduled at my discretion.

6. Confidentiality

We value your privacy. Any personal information shared during coaching sessions will remain confidential.

  • You agree not to share or disclose information about other participants in group coaching sessions.

7. Intellectual Property

All materials, including but not limited to workout plans, nutrition guides, and coaching strategies, are the property of Alex Nixon Coaching. 

  • These materials are provided for your personal use only and may not be shared, reproduced, or distributed without prior written consent.

8. Liability Disclaimer

You acknowledge that participation in coaching involves physical activity, which may carry risks.

  • By enrolling, you assume full responsibility for your health and well-being during the programme.
  • You agree to release Alex Nixon Coaching and your coach from any liability for injuries, losses, or damages incurred while participating in the program.

If you have any medical concerns, consult with your healthcare provider before beginning.

9. Termination

We reserve the right to terminate your access to coaching services if:

  • You fail to meet payment obligations.
  • You exhibit behavior that disrupts the coaching environment.

No refunds will be issued in these cases.

10. Communication

Most communication will be conducted via the coaching app Everfit, email, WhatsApp or other specified platforms. It is your responsibility to ensure you can access these channels.

1:1 Coaching:
For 1:1 coaching clients, I will respond to your messages directly within business hours, Monday to Friday, 9 AM to 5 PM (GMT). You can expect to receive a response within 48 hours during these times. This ensures I can provide thoughtful and thorough feedback to support your progress.

Group Coaching:
For group coaching clients, questions and feedback will be addressed during the weekly live Zoom call. This dedicated time allows for group discussion, guidance, and accountability. If you are unable to attend the live session, you can submit your questions beforehand, and the answers will be covered during the call.

This structure helps maintain effective communication and ensures every client receives the guidance they need while keeping our interactions productive and focused. If you have any additional questions, don’t hesitate to reach out!

11. Disclaimer

I am not a medical professional, therapist, or dietitian. The advice and support provided during coaching are based on my qualifications and experience. All recommendations should be followed at the client's discretion, and clients are encouraged to consult a medical professional for specific health concerns.

Results may vary based on individual effort, adherence, and circumstances. While I am committed to supporting you, your results are ultimately dependent on your actions and consistency.

12. Changes to the Terms

We reserve the right to update these Terms at any time. Any changes will be communicated via email or posted on our website.

13. Contact Information

If you have any questions or concerns about these Terms, please contact us at:

By enrolling in our coaching programs, you acknowledge that you have read, understood, and agreed to these Terms of Service.

Thank you for choosing Alex Nixon Coaching. We’re excited to support you on your journey!


 

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